Shipping & Delivery Policy
Version 1.0 · Effective 17 September 2026
1. Who delivers
Orders are packed and dispatched by the seller named on the product page, and delivered by the seller or Petba’s delivery partners.
2. Where we deliver
Each seller delivers within a set distance of its store. Enter your pincode on the website or choose your address in the app: products that cannot be delivered to you are marked as such before you add them to your cart.
3. Delivery charges and taxes
Any delivery charge and any tax is shown in your cart and again on the checkout summary before you pay. Nothing is added after you confirm your order.
4. Delivery time and tracking
Where an expected delivery time is available for your address, it is shown before you pay. You can follow your order’s status from My Orders, with live tracking in the app once a delivery partner has picked it up.
5. If something goes wrong
- If a delivery is late or fails, we will contact you to rearrange it, or you can cancel and get a full refund.
- If the package looks damaged or tampered with, you may refuse it. If you notice damage after accepting it, report it within 7 days of delivery under our Refund, Return & Cancellation Policy.
6. Pet services
Service appointments take place at the provider’s centre or clinic unless the service page says otherwise.
7. Questions
Raise a complaint from or reach customer care: